Two Services Supporting Foreign Visitors to Japan

Prime Assistance Inc. provides premium quality services for the safety, security, and wellbeing of foreigners visiting Japan in response to the influx of inbound tourists ahead of the Tokyo 2020 Olympic and Paralympic Games.
Vacation Rental

Medical Care Assistance Services in Japan

If foreign visitors to Japan who possess travel insurance become injured or fall ill while in the country, we can introduce them to a network of 3,000 medical institution bases throughout Japan as well as prepare cashless arrangements.

If ill or injured…


Contact Prime Assistance

Support in English and Chinese offered 24 hours a day, all year round

Call center

Hospital introductions

Introductions to a network of 3,000 medical institution bases throughout Japan.


Cashless treatment

We take over the paperwork for medical care payment at affiliated hospitals.

Cashless treatment

Service for Private Lodgings (Vacation Rentals)

1) On-site assistance service

We provide on-site assistance service through partner service providers located throughout Japan for the various troubles that can occur at private lodgings.

2) Message services

Prime Assistance multilingual contact centers act as agents for online chats or phone calls made by guests who visit Japan from throughout the world.

Overall image of one-stop services Overall image of one-stop services * Prime Assistance Inc. Group company Sompo Japan Insurance Inc., whose president is Keiji Nishizawa, has concluded a comprehensive alliance agreement with globally leading vacation rental company Airbnb Inc., based in San Francisco, California, to popularize and expand the private home lodging business rooted in community societies. Under this agreement, Airbnb’s knowledge of new style accommodation and travel will be fused with services provided by Sompo Japan and Group companies. They aim to spread and expand a safe and secure private home lodging business rooted in community societies, develop and provide products and services with even greater quality, and seek to contribute to sustainable social development in response to issues faced by the national government and communities.