Information Security Countermeasures

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Initiatives for ISO 27001 (Information Security Management Systems)

 

To earn customers’ trust, Prime Assistance Inc. raises the level of information security awareness in each and every individual employee and regards the protection of information assets, which are customer information and internal management resources, as a social mission.

 

In March 2016, the Tokyo Center Division obtained accreditation in ISO/IEC 27001: 2013 and JIS Q27001:2014, which are global standards for Information Security Management System (ISMS), to carry out contact center and assistance operations.
In March 2017, the scope of ISMS application was further expanded as the Kagoshima Center Division also acquired the same accreditation (March 22, 2017)

 

We are further advancing activities for information security and strive to protect information assets and customer information to respond to the trust that customers show in us, as well as provide premium service.

 

Registration renewal date	March 4,2022（Effective date March 22,2016）
Initial registration date	March 22, 2016
Scope of certification	Contact center operations and assistance operations
Assessment body	BSI Group Japan K.K.
Certification registration number	IS644829

ISO/IEC 27001: 2013 and JIS Q 27001:2014 Information Security Management System (ISMS) are global standards for a framework for protecting information assets and for ensuring a security system to obtain the trust of interested parties.

 

 

Information Security Policy

Prime Assistance aims to provide premium services to customers through our assistance business. The high level of trust we earn from customers forms the foundation of our service quality, and we have formulated and implemented the policy outlined below to appropriately manage the information assets necessary for maintaining security.

 

1. Information Security Initiatives

Prime Assistance positions information security as an important duty in business, regards it as a management strategy and has established, implements, maintains, supervises and improves an information security management system.

2. Protection of Information Assets

Prime Assistance has set standards to assess the proper degree of risk for the information assets it possesses and conducts proper management measures to securely protect information assets.

3. Auditing Framework

Prime Assistance regularly checks that information assets are being managed appropriately, and takes corrective action based on the results of the checks.

4. Management of Outsourcers

When concluding an outsourcing agreement, we assess whether the outsourcer is sufficiently qualified, require that they maintain security levels comparable to those of Prime Assistance and are thorough in management.

5. Compliance with Laws, Regulations, Agreements, etc.

Prime Assistance is compliant with all laws and regulations related to information security, has established internal rules and regulations, and fulfills its contractually required information security obligations.

6. Training

Prime Assistance provides continued training and education to all officers and employees to ensure the implementation of its information security management system.

Enacted on December 24, 2015