Privacy Policy

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Procedures for Requesting Disclosure, etc.

Prime Assistance responds appropriately to requestsnotification, disclosure and corrections of purpose of use (hereafter, “request for disclosure, etc.”) regarding the personal information data we retain based on the Act on the Protection of Personal Information.

1. How to Make a Request

If applicants desire to make a request for disclosure, etc., they should request through Customer Service listed below. Prime Assistance will send them a prescribed form. After entering the required items, submit the form together with the following documents to Customer Service.

1. If the applicants are applying for their own data
   A copy of documentation issued by an official body, such as a driver’s license, passport, health insurance card or pension book of their own.
2. If an agent is applying for an applicant’s data
   In addition to a copy of documentation identifying the applicant (the same items as above), please submit the following documents.
   If a statutory agent, documentation confirming the existence of statutory agent authority, such as a copy of a family register, adult guardianship, etc.
   If an agent with no specified authority, a power of attorney signed by the applicant and seal registration certificate

2. Fees

A (tax inclusive) handling charge of \700 applies for “Notification of Purpose of Use” and “Request for Disclosure” forms. Payments should be transferred to our designated account.
Please understand that applicants shall bear the cost of postal charges for sending a request for disclosure, etc. to Prime Assistance, as well as bank charges applied when transferring the handling fee to our account.

3. Requesting Replies

Replies to a request for disclosure, etc. will be made in writing to the applicant following confirmation, inspection, etc. by Prime Assistance of the application details, and receipt of the handling fee payment necessary for the request　by the method stipulated by the person who made the request from among our prescribed methods.

Please note that there are cases when we are not able to reply to a request, such as when there is a threat to the life, physical wellbeing, assets or other rights and interests of the applicant or a third party; when doing so constitutes, or threatens to constitute, significant hindrance to the proper operation of Prime Assistance; or when it violates a law or ordinance. In such cases, Prime Assistance will contact the applicant to explain the reason for not being able to reply to the request.

4. Customer Service

Please contact Customer Service for questions, inquiries, and complaints, etc. regarding our handling of personal information.

Prime Assistance Inc.

Representative: Masato Oki, President and CEO

Address

Harmony Tower, 32-2 Honcho 1-chome, Nakano-ku, Tokyo, 164-0012, Japan

Telephone

(+81)3-5365-1890

Operating hours

Monday to Friday from 9 a.m. to 5 p.m. (Closed on Saturdays, Sundays, and national holidays, as well as from Dec. 31 to Jan. 3)

URL

https://prime-as.co.jp/en/

* Please contact Customer Service for requests for disclosure, etc. about the Living Assistance business.