If ill or injured…
Two Services Supporting Foreign Visitors to Japan
In response to the expected rapid growth of the inbound market, Prime Assistance Inc. provides premium quality service for the safety, security and wellbeing of all visitors in Japan.
Medical Care Assistance Services in Japan
If foreign visitors to Japan who possess travel insurance become injured or fall ill while in the country, we can introduce them to a network of 2,000 medical institution bases throughout Japan as well as prepare cashless arrangements.
Contact Prime Assistance
Support in English and Chinese offered 24 hours a day, all year round
Hospital introductions
Introductions to a network of 2,000 medical institution bases throughout Japan.
Cashless treatment
We take over the paperwork for medical care payment at affiliated hospitals.
Service for Private Lodgings (Vacation Rentals)
1) On-site assistance service
We provide on-site assistance service through partner service providers located throughout Japan for the various troubles that can occur at private lodgings.
2) Message servicesPrime Assistance multilingual contact centers act as agents for online chats or phone calls made by guests who visit Japan from throughout the world.
* Prime Assistance Inc. Group company Sompo Japan Insurance Inc., whose president is Keiji Nishizawa, has concluded a comprehensive alliance agreement with globally leading vacation rental company Airbnb Inc., based in San Francisco, California, to popularize and expand the private home lodging business rooted in community societies.
Under this agreement, Airbnb’s knowledge of new style accommodation and travel will be fused with services provided by Sompo Japan and Group companies. They aim to spread and expand a safe and secure private home lodging business rooted in community societies, develop and provide products and services with even greater quality, and seek to contribute to sustainable social development in response to issues faced by the national government and communities. 
